Shipping/Order questions | Product details & materials | Refunds/Return FAQs
Frequently Asked Questions
How do I find the right size?
We recommend using our size chart, which includes detailed measurements in both centimeters and inches to help you find the perfect fit. For certain items, we also include sizing tips in the product description—like whether to size up or down—based on fit and fabric stretch.
Do you ship to my country?
Yes—we ship worldwide! No matter where you’re celebrating, Festie delivers straight to your doorstep and we offer free worldwide shipping.
How long does shipping take?
Orders are processed within 1–2 business days and delivered in 3–10 business days depending on your location.
Can I return my order?
Yes! You can return your order within 14 days as long as it’s unworn, unwashed, and in original condition with tags still attached.
What if I have a question about my order?
Feel free to contact our customer support through the contact page. We're happy to help with anything you need!
Are your products high quality?
Definitely! We carefully select items that are stylish, comfortable, and made to last—perfect for parties, festivals, and everyday looks.
Do you restock sold-out items?
Some popular items may be restocked, but many are limited editions. If you see something you love—don’t wait too long!
Can I change or cancel my order after placing it?
We start processing orders quickly, but if you contact us within a few hours, we’ll do our best to make changes or cancel before it ships.
Do you offer tracking for my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email so you can follow it every step of the way.
What payment methods do you accept?
We accept credit cards, PayPal, and other secure payment options depending on your region.